Well the health care system may be messed up, doctors may still have huge egos and there may be no simple solution to our complaints, but I have to give kudos to the hospital for wanting to know, in painstaking detail, exactly how bad our experience was. I honestly believe that the Quality Control Chief is invested in learning from us and while publicly tarring and feathering Dad's oncologist may not be an option, I really do think our letter has made a difference.
Dad would like to know we're using his experience to help ease the suffering of other patients. At least our anger can be directed at something constructive, rather than vindictive.
But it doesn't make it hurt any less...
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